Shipping & Returns

Shipping Policy

Shipping Is Based On Order Value: (Kindly Note: Sale Orders Might Take Longer To Deliver)

• Order Price R0 - R550 = Standard Shipping (Delivers At Your Door) = Shipping Cost R 75
• Order Price R550 & Above = Free Standard Shipping (Delivers At Your Door) = Shipping Cost Free
• Pickup Option Available  

Order processing takes between 1 to 5 business days. After order processing, delivery will take 3 to 5 business days.

 

Tracking Your Order

Within 48 hours of your Order having been shipped, you will receive an email confirmation containing your shipping details, a tracking number and a link to track your Order.

Return Policy

DUE TO HYGIENE REASONS OUR LASHES ARE NON-REFUNDABLE UNLESS THE PRODUCT IS DEFECTIVE OR THE INCORRECT PRODUCT HAS BEEN DESPATCHED

When you receive your order please check if you are happy with your purchase. If a item is missing or defected please inform us within 24 hours after receiving. 

• As our lashes are handmade there may be slight differences, although not very noticeable. This is not a fault.
• Goods returned in an un-saleable condition,  i.e. worn/soiled/cut will not be accepted and returned immediately to sender.
• Any application for a refund must be made within 7 days of delivery and a Returns Form will be issued,.

WE WILL NOT ACCEPT RETURNS OUTSIDE OF THIS PERIOD

We regret that we cannot be held responsible for returned goods lost in the post.